Welcome to BURN Pilates ("BURN", "we", "our", or "us"). These Terms of Service govern your use of our website, services, memberships, classes, and online booking platform. By accessing our website, booking a class, purchasing a membership, or using our services, you agree to these Terms.

If you do not agree with these Terms, please refrain from using our website or services.

Use of Our Services

BURN Pilates provides Pilates classes, recovery services, memberships, class packages, and related wellness offerings.

By using our services, you confirm that the information you provide is accurate, complete, and up to date.

Memberships, Packages & Bookings

Memberships, class packages, and drop-in sessions are subject to availability.

Certain memberships require a minimum commitment period as outlined at the time of purchase.

Bookings should be made through our online booking platform. Availability may vary based on class capacity.

Cancellations & No-Shows

To ensure fair access to classes for all members:

Late cancellations and no-shows for drop-ins, class packages, and class-based memberships will result in the loss of the applicable class credit.

Unlimited memberships are subject to a $20 late cancellation or no-show fee.

These policies may be updated periodically and will be reflected within our booking platform.

Health & Participation

By participating in classes or recovery services, you acknowledge that physical exercise involves inherent risks.

You are responsible for ensuring you are medically fit to participate in Pilates classes and any recovery services offered by BURN.

If you have any medical concerns, injuries, or health conditions, you should consult a qualified healthcare professional before participating.

Studio Rules

To maintain a safe and enjoyable experience for everyone, participants are expected to:

Arrive on time for scheduled classes.

Follow instructor guidance throughout each session.

Treat staff, instructors, and fellow members with respect.

Use studio equipment responsibly.

Maintain appropriate behaviour while on studio premises.

BURN reserves the right to refuse service or terminate memberships where behaviour is deemed unsafe, disruptive, or inappropriate.

Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Membership fees, class packages, and other purchases must be paid in accordance with the payment terms presented during checkout.

Prices may change at any time. Existing memberships will remain subject to the terms agreed upon at the time of purchase unless otherwise communicated.

Intellectual Property

All content on this website, including text, graphics, logos, branding, images, videos, and design elements, is the property of BURN Pilates unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, BURN Pilates shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, services, memberships, or classes.

Participation in all classes and recovery services is undertaken at your own risk.

Third-Party Services

Our website may integrate third-party booking platforms, payment processors, or other external services.

We are not responsible for the availability, policies, or practices of third-party providers.

SMS Terms & Conditions

Program Description

By opting in, you agree to receive recurring automated text messages from BURN Pilates ("we," "us," or "our") at the mobile number you provided. Messages may include appointment reminders, booking confirmations, account notifications, promotional offers, studio updates, membership information, and customer support follow-ups.

Consent to receive these messages is not a condition of any purchase.

Message Frequency

You may receive up to 5 messages per week. Message frequency may vary depending on your activity and interactions with us.

Message and Data Rates

Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details regarding your messaging plan.

How to Opt Out or Get Help

You may unsubscribe from SMS communications at any time by replying STOP to any text message we send.

After replying STOP, you will receive a one-time confirmation message and will no longer receive SMS communications from us.

To rejoin, simply register again through the original opt-in method or reply START.

For assistance at any time, reply HELP to any message or contact us directly at:

info@burnclubpilates.com

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Mobile Information & Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our business, services, or legal obligations.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

BURN Pilates

Surrey, British Columbia, Canada

Email: info@burnclubpilates.com

Link to privacy policy.